Privacy Policy

Last updated: September 25, 2026

HomlyHouse ("HomlyHouse", "we", "us", or "our") operates the website homlyhouse.com and related services connecting Canadian homeowners with home-decor sellers and home-service partners (together, the "Services"). This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have. It applies to visitors, customers, sellers, and service partners who use our Services.

By using HomlyHouse, you agree to the collection and use of information in accordance with this policy. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.

1. Information We Collect

We collect information you provide directly to us, including:

• Contact details — name, email address, phone number, and mailing/service address.
• Account information — login credentials and profile details for buyers, sellers, and service partners.
• Transaction information — orders, bookings, payment confirmation (payment card numbers are processed by our third-party payment processors and are not stored on our servers).
• Communications — messages you send us through contact forms, lead forms, live chat, or email.
• Seller/partner information — business details, product listings, service categories, and coverage areas submitted when applying to sell or provide services on HomlyHouse.

We also automatically collect certain information when you use our Services:

• Usage data — pages viewed, referring URLs, device and browser type, and general location (city/region) inferred from IP address.
• Cookies and similar technologies — used to keep you signed in, remember preferences, and measure site performance.
• Advertising pixels — we use the Meta (Facebook/Instagram) Pixel and similar tools to measure the effectiveness of our ads and to build audiences for future advertising. These tools may collect information about your interactions with our site and ads.

2. How We Use Your Information

• To provide, operate, and maintain the Services (processing orders, bookings, and service requests).
• To connect buyers with sellers and homeowners with service partners.
• To respond to inquiries submitted through contact forms or lead-generation forms (including forms on Facebook and Instagram).
• To send transactional communications (order confirmations, booking updates, account notices).
• With your consent, to send marketing communications about products, services, or promotions. You can opt out at any time.
• To measure and improve the performance of our website and advertising campaigns.
• To detect, investigate, and prevent fraudulent transactions and other illegal activity.
• To comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share information with:

• Sellers and service partners — so they can fulfill an order or service request you initiate.
• Service providers — payment processors, hosting providers, email/SMS providers, and analytics or advertising platforms (such as Meta) that perform services on our behalf, under contractual confidentiality obligations.
• Legal and safety purposes — where required by law, regulation, legal process, or to protect the rights, property, or safety of HomlyHouse, our users, or the public.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality arrangements.

4. Lead Forms & Advertising

When you submit a lead form through Facebook or Instagram (for example, to request information about selling with us or joining as a service partner), the information you provide (such as name, email, and phone number) is shared with HomlyHouse by Meta so that we can follow up with you. Meta's own privacy policy governs how it handles data on its platforms; this Privacy Policy governs how HomlyHouse uses the information once received.

5. Cookies

We use cookies and similar technologies to operate our website, remember your preferences, and understand how visitors use our Services. You can control cookies through your browser settings; disabling cookies may affect some site functionality.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including to meet legal, accounting, or reporting requirements, after which it is securely deleted or anonymized.

7. Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights & Choices

Depending on your province of residence, you may have the right to access, correct, or request deletion of your personal information, and to withdraw consent to marketing communications at any time. To exercise these rights, contact us using the details below.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date at the top of this page.

11. Contact Us