Refund Policy

At HomlyHouse, we strive to provide high-quality home decor products and services. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process.

Eligibility for Refunds & Returns

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• Items must be in their original, unused condition with all tags and packaging intact.
• Custom-made or personalized items are non-returnable unless they arrive damaged or defective.
• Services (e.g., cleaning, plumbing, furniture cleaning, electrical) are non-refundable once rendered. If unsatisfied, contact us within 24 hours for resolution.

How to Initiate a Return

• Contact Us: Email our support team at info@homlyhouse.com with your order number and reason for return. Include photos if the item is defective or damaged.
• Receive Return Label: Our team will send you a return shipping label with instructions.
• Pack & Ship: Securely pack the item in its original packaging and return it using the provided label.
• Receive Refund: Once the item is inspected, we will process your refund within 5-7 business days to the original payment method.

Non-Returnable Items

• Custom-made or personalized products.
• Final sale or clearance items.
• Installed, used, or altered products.
• Gift cards.

Refund Processing

• Refunds are processed within 5-7 business days after receiving the returned item.
• Refunds are issued to the original payment method.
• Processing time may vary depending on your bank.

Cancellation Policy

• Orders can be canceled within 24 hours of purchase if not yet shipped.
• Service bookings can be canceled or rescheduled up to 24 hours before the appointment; late cancellations may incur a fee.

For any refund-related queries, contact us at info@homlyhouse.com.